Abstract
The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS.
Keywords
Customer Telephony System, User Experience (UX) Study, User Experience Quesionnaire (UEQ)
Article Type
Special Issue Article
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
How to Cite this Article
Bidin, Raziera; Kamaruddin, Azrina; and Che Pa, Noraini
(2019)
"Analysis and Development of Customer Billing Telephony System,"
Baghdad Science Journal: Vol. 16:
Iss.
2, Article 19.
DOI: https://doi.org/10.21123/bsj.2019.16.2(SI).0428
