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Malaysia has been supported by one of the high-speed fiber internet connections called TM UniFi. TM UniFi is very familiar to be used as a medium to apply Small Office Home Office (SOHO) concept due to the COVID-19 pandemic. Most of the communication vendors offer varieties of network services to fulfill customers' needs and satisfaction during the pandemic. Quality of Services is queried by most users by the fact of increased on users from time to time. Therefore, it is crucial to know the network performance contrary to the number of devices connected to the TM UniFi network. The main objective of this research is to analyze TM UniFi performance with the impact of multiple device connections or users' services. The study was conducted to analyze the QoS on its traffic, packets transfer, RTT, latency, and throughput. Wireshark simulation program has been used as a network traffic capture where PCAP files have been analyzed by using PCAP Analyzer for Splunk. Traffic filtering has been enabled to capture selected traffic to measure network performance. The result shows that better network performance can be achieved if a smaller number of devices are connected at the same time. The percentage of packet loss, RTT, latency is increased when more users connected at the same time. The throughput also shows a decrease for multi-device connections. Based on the analysis it can be concluded that TM UniFi still can provide good network services for the SOHO network environment and sufficient bandwidth despite the rapid user growth in Malaysia.
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