آلية اتفاقية مستوى الخدمة المفاهيمية لتقليل انتهاك اتفاقية مستوى الخدمة من خلال عملية التفاوض الخاصة باتفاقية مستوى الخدمة في بيئة الحوسبة السحابية

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